Refund Policy
We want your experience with Thompson Wellness Collective to be smooth from start to finish, so here’s the scoop on lab test kit orders:
All lab test sales are final.
Because these kits are personalized and tied to lab processing, we’re not able to offer refunds, returns, or exchanges once your order has been placed.
That said, if your test kit never arrives, or gets lost or damaged on the way to you, don’t worry — we’ve got you covered. Just reach out to us within 14 days of your order confirmation, and once we confirm the shipping issue, we’ll send out a replacement kit at no cost to you.
A couple quick notes
We can’t replace or refund kits that have already been used, registered, or processed by the lab.
Please double-check your shipping address before submitting your order to make sure your kit gets to you without a hitch!
If you have any questions or something doesn’t seem right, just give us a call 615-755-5845 or send an email to info@thompsonwellnessnash.com — we’ll make sure you’re taken care of.
Interested in ordering a lab test?
Explore some options below
Are your symptoms from mold toxicity? Find out with this Mycotoxin Profile Test.
This MycoToxin Panel tests for 16 of the most common mycotoxins emitted by 5 mycotoxin families providing insights into the potential toxic mold burden created by hundreds (300) of mold varieties.
Molds that create Mycotoxins can be found in a variety of places including our homes, our works, and the foods we eat. If you think you have been exposed to mold or are experiencing symptoms related to mold exposure (see a list of symptoms below), order your MycoToxin Profile today.
Collection: Urine
Turnaround time: 2 weeks (estimated)
A hair tissue mineral analysis (HTMA) is a non-invasive, screening test that measures the level of 20 minerals and toxic metals in a sample of hair.
A hair tissue mineral analysis is much more than a test for minerals, it provides a blueprint of one's biochemistry. A hair tissue mineral analysis can provide pertinent information about your digestion, blood sugar, thyroid, metabolic rate, energy levels, carbohydrate tolerance, stage of stress, immune system and glandular activity.
This screening test can also be used to reduce the guesswork involved when recommending nutritional supplements and dietary modifications.
Collection: Hair sample
Turnaround time: 2 weeks (estimated)
Discover how your genes are helping the rest of your body function.
Our Nutrigenomics test analyzes specific genetic variations to provide personalized nutrition and lifestyle recommendations based on your individual genetic profile. This can give you information on your neurotransmitters, your detoxification pathway, cardiovascular issues, metabolism, energy, etc.
Plus, Dr. Don will assess your results and create an initial protocol for you, and you’ll get access to our professional dispensary and a full recommendation list based on your individualized genetic profile, including several alternatives to support possible variations.
Collection: Buccal Swab
Turnaround Time: 3 -4 weeks (estimated)